Job Description
The Dispatcher is responsible for coordinating the daily activities of the waste collection team, ensuring that all routes are covered and services are completed on time. This role involves assigning routes, managing schedules, communicating with drivers, and handling customer inquiries. The ideal candidate will have strong communication skills, the ability to multitask, and experience in logistics or a related field.
Key Responsibilities:
* Route Assignment: Assign and adjust routes for drivers based on daily service requirements, ensuring efficient and timely waste collection.
* Communication: Serve as the primary point of contact for drivers, providing clear instructions and support throughout their shifts.
* Schedule Management: Monitor and manage driver schedules, making real-time adjustments as necessary to accommodate delays, equipment issues, or other operational challenges.
* Customer Service: Respond to customer inquiries and service requests, coordinating with drivers and operations staff to resolve issues quickly and efficiently.
* Record Keeping: Maintain accurate records of driver activities, service completions, and any incidents that occur during the day.
* Problem Solving: Address and resolve any operational challenges that arise during the shift, including rerouting drivers, coordinating with maintenance for vehicle repairs, and communicating with customers about service delays.
* Compliance: Ensure all drivers adhere to safety regulations and company policies, reporting any violations or issues to the Operations Manager.
* Collaboration: Work closely with the Operations Manager and other team members to continuously improve route efficiency and customer satisfaction.
Qualifications:
* Experience: Minimum of 2 years of experience in dispatching, logistics, or a related field, preferably within the waste management industry.
Education: High school diploma or equivalent required; additional training or certification in logistics or dispatching is a plus.
Skills:
Strong organizational and multitasking abilities.
Excellent communication skills, both verbal and written.
Ability to work under pressure and make quick decisions.
Proficient in using dispatch software, GPS systems, and other relevant tools.
Strong problem-solving skills and attention to detail.
Knowledge of local geography and traffic patterns is beneficial.
Licenses/Certifications: A valid driver's license is required.
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
Job Tags
Full time, Local area, Shift work