Job Description

Mortgage Origination Customer Service Representative

Location: Indianapolis, IN (Onsite)

Type: Contract

Schedule: 40 hours/week

Shift Window: 8-hour shifts scheduled between 7:30 AM – 6:30 PM ET (based on business need)

Pay Rate: $24/hr (W2)

Security Requirement: Must be able to obtain a Public Trust clearance (includes background + credit check)

About the role

If you have experience in mortgage origination (loan processing, underwriting support, loan officer/originations, etc.) and enjoy helping people, this role is a great way to use your mortgage knowledge in a customer-focused environment. You’ll support questions related to mortgage guidelines and processes, while learning more about government/FHA-style policies and procedures.

What you’ll do

• Respond to inbound questions via phone and email from industry professionals and the public
• Use a knowledge base and search tools to find accurate answers and provide clear guidance
• Follow documented procedures across different topics/systems/contact channels
• Document interactions thoroughly in a database
• Stay current on mortgage processes, updates, and best practices

What we’re looking for (required)

• High School Diploma or GED
• 2+ years of mortgage origination experience (examples: loan originator, loan processor, junior underwriter, loan officer)
• 1+ year of contact center and/or phone-based customer service experience
• Comfortable navigating multiple computer systems and using search tools
• Strong communication skills (written + verbal) and professional phone etiquette
• Dependable, organized, and able to manage time well
• Typing speed 40 WPM or higher
• Ability to obtain a Public Trust clearance (credit/background check)

Nice to have

• FHA knowledge/background
• Bilingual English/Spanish (strongly preferred, not required)
• Omnichannel contact center experience

System One, and its subsidiaries including Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #851-Rockville-S1

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